Delivering a strong digital customer experience requires more than introducing new technology. Financial institutions must connect their digital channels, data, products, and people to create experiences that are convenient, personalized, and consistent.
Erin Hennessy, Chief Experience Officer at PSECU, will bring her extensive financial services leadership experience to the 2026 U.S. BankTech Summit as a participant in the peer-to-peer session, “The Next Phase of Digital CX.”
The conference will take place December 7 to 9, 2026, in Oak Brook, Illinois, bringing together banking executives and industry leaders to discuss emerging technologies, digital transformation, and the strategies shaping financial services.
Erin’s career spans banking, credit unions, fintech, and mortgage lending, with leadership experience across growth strategy, technology, marketing, data, digital transformation, and customer experience.
Throughout her career, she has helped organizations navigate different stages of growth and transformation. Her experience includes helping launch First Women’s Bank and leading consumer marketing at Rocket Mortgage, one of the nation’s largest mortgage lenders.
She has also led significant transformation initiatives at United Federal Credit Union and held technology leadership positions at a major regional bank.
Today, as Chief Experience Officer at PSECU, Erin oversees a broad range of functions that directly influence the member experience, including marketing, digital experience, branches, business development, product management, and contact centers.
This combination of responsibilities gives her a perspective on how financial institutions can connect strategy, technology, and service delivery across the entire customer journey.
The U.S. BankTech Summit is pleased to welcome Erin to its 2026 speaker lineup. Her experience leading transformation across multiple segments of financial services will contribute a practical perspective to discussions about improving digital experiences and strengthening customer relationships.
Erin will participate in “Peer-to-Peer: The Next Phase of Digital CX,” an interactive discussion focused on how banks are responding to rising expectations for speed, personalization, and convenience.
As customers move between mobile banking, online platforms, contact centers, and physical locations, delivering a seamless experience across channels has become an important priority for financial institutions.
The session will explore how banks are working to create more connected digital experiences while using data and artificial intelligence to improve engagement and strengthen customer loyalty.
Participants will exchange perspectives on the challenges and opportunities involved in delivering personalized experiences, connecting customer interactions, and aligning technology investments with broader business goals.
Erin’s approach to financial services leadership emphasizes combining AI, technology, data, and human expertise to produce measurable outcomes. Her focus on translating ambitious strategies into practical execution aligns closely with the themes of this discussion.
For banking leaders, the next phase of digital customer experience is not simply about adding capabilities. It is about making those capabilities work together to support stronger relationships, more effective operations, and meaningful financial progress for the people they serve.
We look forward to welcoming Erin and fellow financial services leaders to the 2026 U.S. BankTech Summit for conversations about the future of digital banking and customer experience.
Join us December 7 to 9, 2026, in Oak Brook, Illinois, to explore practical strategies for improving customer engagement, digital innovation, and long-term growth.
Register Today to join us at the U.S. BankTech Summit and hear from Erin and other leaders driving the future of banking.
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